Frequently Asked Questions (FAQ)

Welcome to The Garden Loft! We're here to help you with any questions you may have. If you don’t find the answer you’re looking for, feel free to reach out to our customer support team.

1. What is the estimated shipping time?

• US Shipping: 7-14 days

• International Shipping: 14-31 days

Please note that delivery times may vary depending on your location and any unforeseen delays during transit.

2. How can I track my order?

Once your order has been shipped, tracking information will be uploaded to your account. You can check the status of your order at any time by visiting our Track Your Order page.

3. Can I return my order?

Yes, we accept returns within 30 days after delivery. The items must be unused, in their original condition, and with all tags attached. Please visit our Returns & Exchanges page for more details on how to process your return.

4. How do I initiate a return?

To start a return, please go to the Returns & Exchanges page on our website. You’ll need your order number and the email address you used to place the order. After we process your return, you’ll receive instructions on how to send the item back.

5. Can I cancel my order?

Orders can only be canceled within 24 hours of purchase. After that, we begin processing and shipping the order, so cancellations are no longer possible. Please contact our customer support team immediately if you need to cancel.

6. Do you ship internationally?

Yes, we offer international shipping! Delivery times for international orders typically range from 14 to 31 days depending on your location. International customers may also be responsible for any customs fees or taxes.

7. What if I didn’t receive my order?

If you haven't received your order within the estimated delivery time, please check the Track Your Order page for updates. If your package still hasn't arrived, please contact us, and we'll help you resolve the issue.

8. Can I change my shipping address after placing an order?

We are unable to modify your shipping address once an order has been placed. Please ensure your address is correct at checkout. If there is an error, contact us immediately, and we will do our best to assist you before the order ships.

9. How can I contact customer support?

You can reach our customer support team via email at support@thegardenloft.com or by visiting the Contact Us page on our website.

10. Are your products eco-friendly?

At The Garden Loft, we strive to make environmentally responsible choices. Many of our products are made using sustainable materials. Please refer to the product description for detailed information about the materials used in each item.

11. What payment methods do you accept?

We accept a variety of payment methods, including:

• Credit and Debit Cards (Visa, MasterCard, American Express)

• PayPal

• Apple Pay

• Google Pay

12. Do you offer gift cards?

Yes! Gift cards are available for purchase on our website. You can buy a gift card and send it to a friend or family member for the perfect gift.

13. Do you offer discounts or promotions?

Yes, we offer discounts and special promotions from time to time. Make sure to sign up for our newsletter to stay updated on the latest deals, new arrivals, and exclusive offers.